Refund Policy & Arrive Safe Guarantee

We want every Plant In The Box order to arrive healthy and ready to enjoy. Because plants are living, perishable products, we don’t accept returns. If your order arrives dead, severely damaged, incorrect, incomplete, or is confirmed lost in transit, we’ll work to make it right.

Report a Problem Within 24 Hours

Email help@plantinthebox.com within 24 hours of delivery and include:

• Your order number
• A brief explanation of the issue
• A photo of the entire plant or product
• Close-up photos of the damage
• A photo of the box and shipping label

Please keep the plant and packaging until we finish reviewing your claim. Claims submitted after 24 hours or without enough documentation may not qualify.

Address Changes & Cancellations

Orders cannot be canceled or modified once placed.

Need to change your shipping address? You have up to 60 minutes after placing your order to make changes from the Thank You page or by clicking Edit Order in your order confirmation email.

Address changes cannot be made by email. After the 60-minute window has passed, we are unable to modify or change the shipping address.

Replacement Guarantee

If your plant arrives dead or severely damaged and your claim is approved, we’ll replace the affected plant at no additional cost. Replacement plants are subject to availability.

Natural Variation & Shipping Stress

Every plant is unique and may vary from its product photo in size, shape, color, fullness, leaf pattern, maturity, or bloom status.

Minor leaf loss, temporary wilting, loose soil, small tears, bent leaves, and similar cosmetic issues are normal signs of shipping and generally aren’t covered unless they seriously threaten the plant’s survival.

Our guarantee doesn’t cover damage caused after delivery by delayed opening, weather exposure, improper care, repotting, watering, lighting, temperature, pets, or handling.

Incorrect or Unidentified Plants

If a plant appears incorrect or can’t be confidently identified, keep it away from children and animals and contact us within 24 hours.

Unless expressly identified as edible, all plants and related materials are sold for ornamental use only and aren’t intended for human or animal consumption. A plant described as “pet-friendly” or “pet-safe” isn’t edible and may still cause irritation or illness in an individual animal.

Contact Us

Email help@plantinthebox.com and include your order number whenever possible.