Plant In The Box – Frequently Asked Questions

We deliver houseplant gifts from U.S. greenhouse partners in protective, gift-ready packaging. Choose a plant for a birthday, housewarming, thank-you, sympathy gesture or holiday, or send a subscription for a gift that keeps growing.

A houseplant can be a thoughtful gift when it suits the recipient’s home and routine. Unlike a bouquet that is enjoyed for a short time, a plant can keep growing with suitable light and care. Think about their available space, experience with plants and whether they have pets before choosing. A small, easy-care plant is often a practical place to start.

Choose from our plant gifts, select an available size and any pot upgrade, and add a personalized gift message. At checkout, enter the recipient’s shipping address and your own billing information. Double-check the address and gift message before placing your order.

Choose a plant with straightforward care needs and match it to the light in the recipient’s home. Snake Plants and ZZ Plants are options to consider for someone who wants a less frequent watering routine; a Money Tree is another popular gift for a spot with bright, indirect light. Check the individual care guidance and pet compatibility before ordering. Low maintenance does not mean a plant can grow without light or care. Explore easy-care plant gifts.

Look for the Pet-friendly badge and browse our pet-friendly plants. These varieties are generally considered non-toxic to cats and dogs, but plant material can still cause irritation or stomach upset if eaten. Keep plants out of reach of pets that chew leaves.

Yes, when you order a named individual plant. Mystery boxes and subscriptions contain varieties selected from current nursery availability. To choose several plants yourself, explore our Build Your Own Plant Bundle.

Choose a plant when the recipient would enjoy caring for something that can keep growing. Cut flowers can suit someone who wants a short-lived display without ongoing care. For a plant gift, consider light, watering, space and pets rather than choosing only for appearance. A decorative pot and personal message can make the gift feel complete without adding more work for the recipient.

A Money Tree can make a meaningful housewarming gift because it is traditionally associated with good fortune and new beginnings. Snake Plants and ZZ Plants are also worth considering when the recipient prefers simpler care. Match the plant’s size to the new space and check pet compatibility; a small plant can suit a desk or shelf, while a larger plant needs more room. Browse housewarming plant gifts.

Choose a sympathy plant that feels manageable for the recipient, with care needs that suit their home. A smaller houseplant can be a thoughtful choice when you do not know how much space they have. Include a brief, gentle message without expecting a reply. If you are sending to a funeral home or service, check its delivery requirements before ordering; our standard shipping options are not a promise of delivery before a particular event. Explore sympathy plant gifts.

Yes. You can send a plant directly to the birthday recipient and include a personalized digital message. Choose for their home and interests, then review the delivery options before ordering. If you need to select an arrival date, use the Perfectly Potted Houseplant Gift Box’s available calendar dates. Scheduling the gift message alone does not schedule delivery of the plant. Shop birthday plant gifts.

Houseplants can make thoughtful Christmas gifts for people who enjoy greenery in their home or office. Choose for the recipient’s light, space and pets, and order with time for preparation and shipping. For date-specific gifting, check the available delivery dates on the Perfectly Potted Houseplant Gift Box. Holiday availability and shipping conditions can change, so use the current product and checkout information rather than assuming a Christmas arrival date.

Yes. Money Trees are often given for housewarmings, congratulations, a new job or a client milestone because of their traditional association with good fortune. The symbolism is a gifting tradition, rather than a promise of a particular outcome. Choose an available size and include a message explaining what you are celebrating. See our Braided Money Tree gift.

Use the gift-message button on the product page before checking out. Enter your message, sender name and the recipient’s email address and/or mobile number. Gift messages are delivered digitally by email or text. See our gift message guide for the steps.

Yes. The gift-message form offers immediate sending, a future date or sending when the plant is delivered. Review the selected option and recipient details before saving your message. Scheduling a message does not schedule the plant’s delivery.

Include your name in the personalized gift message so the recipient knows who is thinking of them. Check that their email address or mobile number is correct so the digital message can reach them.

Keep the message personal and include your name. For a housewarming, try “Wishing you a happy new chapter in your new home.” For a birthday, “A little something to keep growing with you. Happy birthday!” For a thank-you, “Thank you for everything you do. Thinking of you.” Write in your own voice and check the message form’s current character limit before saving.

A simple acknowledgment is often enough: “Thinking of you and your family, with love and sympathy.” Another option is “Sending a little comfort and letting you know I’m here for you.” Avoid asking for a response or making assumptions about how the recipient feels. Include your name so they know who sent the gesture.

We deliver across the continental United States. We do not ship to Alaska or Hawaii. Visit our nationwide plant delivery guide to find information for your state.

Our Perfectly Potted Houseplant Gift Box lets you select an available delivery date before adding it to your cart, with shipping included. Most other plants do not have a delivery-date selector. Choose the scheduled-delivery product when a particular arrival date matters.

Most orders are typically prepared for shipment within 1–2 business days, unless the product has a scheduled delivery or subscription schedule. Preparation time and transit time are separate. Check the product page and available checkout options when planning your gift.

Available shipping services, charges and delivery estimates appear at checkout for the recipient’s address and the items in your order. Review these before paying. Transit estimates can vary by destination, carrier and conditions.

Shipping is included with monthly plant subscriptions, quarterly subscription bundles and the Perfectly Potted Houseplant Gift Box. For other orders, check the shipping offer shown on the site and the rates at checkout for your cart.

Plants are secured in custom-fit shipping boxes designed to protect the pot and foliage during transit. Ask the recipient to open the box promptly after delivery and remove the protective packaging.

For nursery-pot plants, sizes refer to the pot’s diameter: Small is 4 inches, Medium is 6 inches, Large is 8 inches and X-Large is 10 inches. Available sizes vary by plant. Height and fullness naturally vary by variety and maturity; pot size is not a guaranteed plant height. See our nursery pot size guide.

Products labeled “Nursery Pot” arrive in their grower pot unless you select an available pot upgrade. When a pot upgrade is selected, the plant arrives repotted in the chosen planter with preserved decorative moss. The Perfectly Potted Houseplant Gift Box includes a decorative planter; check each product’s description for what is included.

Every living plant is different. Size, shape, color, fullness, leaf pattern and bloom status may vary from the product image. Minor cosmetic changes from transit can also occur.

We provide virtual care resources to help with light, watering and getting your plant settled. Start with the care information on the product page or browse our plant care guides.

Open the box promptly, carefully remove the packaging and check the plant. Place it in suitable light according to its care guidance and check the soil before watering. If it arrives dead, severely damaged, incorrect or incomplete, report the problem within 24 hours rather than waiting for it to recover.

Monthly boxes deliver one mystery houseplant each month. Quarterly bundles deliver several plants every three months. Choose easy-care, pet-friendly or rare-plant options, with free shipping and virtual care guidance included. Compare the current plans on our plant subscriptions page.

Yes. Send it to the recipient’s address and add a personalized digital message. Monthly box product pages offer ongoing and prepaid options; available lengths and billing details are shown on each plan’s product page.

Use your customer account’s subscription portal to review the options available for your plan. If you cannot access it or need help, contact help@plantinthebox.com with the email address used for the subscription.

Yes. Our bulk gifting portal helps organize recipient addresses and personalized messages. Visit our corporate gifting page for employee gifts, client thank-yous and holiday programs.

Use the custom quote form on our corporate gifting page to share your quantity, timing and presentation needs. Contact us early for larger holiday programs so we can confirm availability and lead time.

Orders cannot be canceled or modified once placed. The shipping-address correction window below is the exception. Review your items, recipient details and message carefully before completing checkout.

You have up to 60 minutes after placing your order to change the shipping address from the Thank You page or by clicking “Edit Order” in your order confirmation email. Address changes cannot be made by email. After 60 minutes, we cannot change the shipping address.

If a plant arrives dead or severely damaged and your claim is approved, we replace the affected plant at no additional cost, subject to availability. Report problems within 24 hours of delivery. See our Refund Policy & Arrive Safe Guarantee for the full terms and exclusions.

Email help@plantinthebox.com within 24 hours of delivery with your order number, a description of the problem, a photo of the whole plant or product, close-up photos of the issue, and a photo of the box and shipping label. Keep the plant and packaging until the claim review is complete.

We do not accept returns because plants are living, perishable products. If your order arrives with a qualifying problem or is confirmed lost in transit, contact us so we can review it under our refund policy.

Minor leaf loss, temporary wilting, loose soil, small tears and similar cosmetic issues generally are not covered unless they seriously threaten the plant’s survival. The guarantee does not cover damage after delivery from delayed opening, weather exposure, improper care or handling.

Email help@plantinthebox.com or use our contact page. Include your order number when asking about an order, and photos when asking about a plant or delivery problem.