Terms of Service

Last updated: September 7, 2026

These Terms of Service (“Terms”) govern your access to and use of plantinthebox.com and any related products, subscriptions, gifting programs, communications, features, and services offered by Plant In The Box Inc. (“Plant In The Box,” “we,” “us,” or “our”), collectively referred to as the “Services.”

By accessing the Services, creating an account, placing an order, enrolling in a subscription, or otherwise using the Services, you agree to these Terms and any policies referenced in them. If you do not agree, you may not use the Services.

These Terms contain an individual arbitration agreement and class-action waiver that affect your legal rights. Please review the Dispute Resolution section carefully.

1. Eligibility and Authority

You must be at least the age of majority in your jurisdiction to make a purchase or create an account. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

You may not use the Services for an unlawful or unauthorized purpose or in a way that violates another person’s rights.

2. Additional Policies

Our Privacy Policy, Shipping Policy, Refund Policy, subscription terms, Arrive Safe Guarantee, and other policies posted through the Services are incorporated into these Terms by reference.

If a product page, written corporate-gifting proposal, or other written agreement issued by Plant In The Box contains terms that conflict with these Terms, the more specific terms will control for that transaction.

3. Products and Availability

Our products include living plants and other natural materials. Each plant is unique and may differ from photographs in size, shape, color, fullness, maturity, leaf pattern, bloom status, or other natural characteristics. Product photographs are representative and do not guarantee that the item received will be identical.

Plant availability, growing conditions, seasonal changes, agricultural restrictions, and weather may affect inventory and fulfillment. We may substitute, delay, limit, or cancel a product when necessary. If we make a material substitution, we may provide a substantially comparable product or another remedy consistent with our posted policies.

We reserve the right to:

• Modify or discontinue products or Services;

• Limit quantities;

• Restrict sales by person, household, account, address, region, or jurisdiction;

• Refuse orders that appear fraudulent, abusive, unauthorized, or intended for unauthorized resale; and

• Correct product descriptions, pricing, promotions, or availability information.

Products and Services are offered only where lawful and available.

4. Plant Care, Identification, and Natural Risks

Our products include living plants and natural materials. Plants may vary from photographs and descriptions in size, shape, color, fullness, maturity, leaf pattern, bloom status, labeling, and other natural characteristics.

Unless Plant In The Box expressly identifies a product in writing as edible, all plants and related materials are sold solely for ornamental use. They are not food, animal feed, medicine, or products intended for human or animal consumption. This includes leaves, flowers, stems, roots, soil, moss, decorative materials, and other contents included with an order.

A product described as “pet-friendly” or “pet-safe” is not intended for consumption and is not guaranteed to be incapable of causing irritation, sensitivity, or illness in every animal.

Some plants may be toxic, harmful, irritating, or capable of causing an allergic reaction if touched or consumed by people or animals. Toxicity and sensitivity may vary by plant variety, individual, animal species, amount of exposure, and other circumstances.

Information provided through the Services, packaging, labels, virtual care cards, or customer support is general educational information. It is not medical, veterinary, poison-control, horticultural, or other professional advice and should not be relied upon as a guarantee that a plant is safe for a particular person, animal, household, or environment.

You are responsible for:

• Determining whether a plant is appropriate for your household, pets, children, climate, and intended location;

• Keeping plants and plant materials away from children and animals when appropriate;

• Supervising children and animals around plants;

• Following available handling and care instructions;

• Inspecting the product promptly after delivery; and

• Consulting a veterinarian, physician, poison-control center, or other qualified professional regarding toxicity, ingestion, exposure, allergic reactions, or health concerns.

If a plant appears different from the product ordered, is incorrectly labeled, or cannot be confidently identified, you must keep it away from children and animals, avoid consuming or using it, and contact us promptly before further handling or placement.

Plant health after delivery depends on conditions outside our control, including temperature, light, humidity, watering, soil, handling, pests, disease exposure, weather, and customer care. Except as expressly provided by our Arrive Safe Guarantee or required by law, we do not guarantee continued growth, survival, flowering, appearance, or performance after delivery.

To the maximum extent permitted by law, Plant In The Box is not responsible for injury, illness, allergic reaction, ingestion, toxicity, property damage, veterinary expense, medical expense, or other loss resulting from the placement, handling, use, misuse, or consumption of a plant or plant material after delivery.

Nothing in this section excludes liability that cannot lawfully be excluded.

5. Orders and Acceptance

Submitting an order is an offer to purchase. An order confirmation acknowledges receipt but does not constitute final acceptance.

We may verify order information and may refuse, hold, modify, or cancel an order before fulfillment. An order is accepted when we begin fulfillment or send confirmation that it has shipped.

You authorize us and our payment providers to charge the payment method submitted for the order total, applicable taxes, shipping charges, subscription renewals, and other amounts disclosed and authorized at checkout.

If we cancel an order after payment has been processed, we will issue any refund required under our policies or applicable law.

6. Pricing, Promotions, and Taxes

Prices, product descriptions, promotions, discounts, and availability may change without notice. A price change will not affect an order already accepted, except to correct an obvious pricing or technical error as permitted by law.

Unless otherwise stated, promotional offers cannot be combined, have no cash value, may be modified or ended before redemption, and may be canceled if obtained through fraud, abuse, duplication, or technical error.

You are responsible for taxes and charges applicable to your purchase. Taxes displayed at checkout are estimates and may be adjusted as required by law.

7. Billing and Account Information

You agree to provide accurate, current, and complete account, billing, purchaser, recipient, and delivery information.

You are responsible for keeping account credentials secure, maintaining current payment and contact information, confirming delivery addresses and recipient information, and notifying us promptly of suspected unauthorized activity.

We are not responsible for losses caused by inaccurate, incomplete, or outdated information supplied by you, except as required by law.

8. Shipping and Delivery

Shipping dates and delivery estimates are estimates, not guarantees. Transit may be affected by weather, agricultural restrictions, carrier delays, seasonal volume, natural disasters, labor disruptions, recipient availability, or other circumstances outside our reasonable control.

Orders may be divided into multiple shipments or fulfilled by service providers in different locations. Products in the same order may arrive separately.

You are responsible for providing a complete and accurate deliverable address. Additional charges or losses caused by an incorrect address, refused package, inaccessible location, recipient unavailability, requested rerouting, or failure to retrieve a package may be the purchaser’s responsibility.

A package marked delivered by the carrier will generally be treated as delivered unless credible evidence indicates otherwise. Claims concerning loss, damage, delay, theft, or incorrect delivery must be submitted promptly in accordance with our posted policies.

Remedies for eligible shipping or product-condition claims are governed by our Shipping Policy, Refund Policy, and Arrive Safe Guarantee.

9. Arrive Safe Guarantee

Our Arrive Safe Guarantee applies only to qualifying claims submitted in the manner and within the time stated in the guarantee.

We may require the order number, photographs of the plant and packaging, a photograph of the shipping label, a description of the issue, confirmation of the delivery information, and other information reasonably necessary to evaluate the claim.

We may deny claims involving late notice, insufficient documentation, inaccurate delivery information, recipient refusal, unattended delivery, failure to follow care instructions, cosmetic or natural variation, ordinary leaf loss, or conditions arising after delivery.

For an eligible claim, the available remedy may be a replacement, comparable substitute, store credit, refund, or other remedy selected by Plant In The Box, subject to applicable law and the guarantee.

10. Returns, Incorrect Items, Refunds, and Replacements

Living plants are perishable and may not be eligible for conventional returns. Refunds, replacements, credits, cancellations, damaged-item claims, and incorrect-item claims are governed by our posted Refund Policy and Arrive Safe Guarantee.

You must inspect an order promptly after delivery. If an item is damaged, incorrect, mislabeled, or materially different from the item ordered, you must notify us within the period stated in the applicable policy and provide the documentation reasonably requested to evaluate the claim.

Until the issue is resolved, an item believed to be incorrect or unidentified should be kept away from children and animals and should not be consumed, planted, gifted, resold, or otherwise used. You agree to take reasonable steps to prevent or reduce avoidable loss after discovering a problem.

To the maximum extent permitted by law, the exclusive remedy for an eligible damaged, defective, missing, or incorrect product is the replacement, refund, store credit, or comparable remedy provided under our Refund Policy or Arrive Safe Guarantee.

Unless required by law or expressly stated in a posted policy:

• Shipping charges are nonrefundable;

• Completed or fulfilled orders cannot be canceled;

• Personalized, customized, corporate, and multi-recipient orders are final;

• Subscription charges already processed are nonrefundable; and

• We are not responsible for product conditions caused by improper care, handling, exposure after delivery, recipient delay, or failure to follow instructions.

Providing a remedy in one situation does not require us to provide the same remedy in another situation.

Nothing in this section limits a remedy that cannot lawfully be limited.

11. Gifts and Recipient Information

When purchasing or arranging a gift, you are responsible for providing accurate recipient information and ensuring that you are authorized to provide it for the requested order, delivery, gift message, and related transactional communications.

You may not use the Services to send unlawful, fraudulent, threatening, harassing, discriminatory, defamatory, obscene, or otherwise harmful messages or products.

We may refuse or cancel a gift order or remove a gift message that we reasonably believe violates these Terms or could harm Plant In The Box, a recipient, or another person.

Gift recipients are not enrolled in promotional marketing solely because they receive a gift. Our handling of purchaser and recipient information is described in our Privacy Policy.

12. Corporate and Multi-Recipient Orders

Corporate, bulk, customized, and multi-recipient orders may be subject to separate written quotes, payment schedules, production requirements, address-submission deadlines, cancellation terms, and fulfillment conditions.

The customer is responsible for the accuracy and lawful collection of recipient information submitted for these orders.

Changes requested after approval or after fulfillment begins may result in additional charges, delays, or cancellation restrictions. Unless otherwise agreed in writing, customized and bulk orders become noncancelable and nonrefundable once procurement, customization, preparation, or fulfillment begins.

A purchase order or customer-issued document does not modify these Terms or add terms unless Plant In The Box expressly agrees in a writing signed by an authorized representative.

13. Subscriptions and Automatic Renewal

When you purchase a recurring subscription, you authorize Plant In The Box and its payment providers to charge the payment method on file at the price and billing frequency disclosed when you enroll, until the subscription is canceled.

The date of each renewal may vary slightly because of payment processing, weekends, holidays, product availability, or operational requirements.

You are responsible for maintaining a valid payment method and current delivery information. If a payment fails, we may retry the charge, pause fulfillment, suspend the subscription, or cancel it.

Month-to-Month Subscriptions

Month-to-month subscriptions renew automatically until canceled. To avoid a future renewal charge, you must cancel before that renewal is processed through your account or by emailing help@plantinthebox.com.

Cancellation stops future renewals. It does not ordinarily reverse a charge already processed or cancel an order already in fulfillment.

Prepaid Subscriptions

Prepaid subscriptions are charged in advance for the disclosed subscription period. Unless otherwise stated or required by law, canceling a prepaid subscription prevents any future renewal but does not create a refund for the unused portion of the prepaid term.

Changes and Cancellation

We may change subscription products, included items, billing dates, or prices. We will provide any advance notice required by law before a material change takes effect.

If a particular plant is unavailable, we may provide a reasonably comparable substitute consistent with the subscription description.

You may cancel through available account controls or by emailing help@plantinthebox.com. Additional subscription terms presented at enrollment form part of these Terms.

14. Electronic Communications

You consent to receive order confirmations, account notices, subscription notices, policy updates, and other transactional communications electronically.

You may separately choose to receive promotional email or text messages. Marketing consent is not a condition of purchase, and you may withdraw marketing consent as described in the applicable message or our Privacy Policy.

Electronic communications satisfy any legal requirement that a communication be in writing to the extent permitted by law.

15. Mobile Messaging Terms

If you enroll in our mobile messaging program, you agree to receive recurring promotional or informational text messages at the number provided. Messages may be sent using automated technology. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Your wireless carrier is not responsible for delayed or undelivered messages.

To stop promotional messages, reply STOP. You may receive a one-time confirmation. Reply HELP for assistance or email help@plantinthebox.com.

You are responsible for providing a valid mobile number and notifying us if that number changes. We may change the telephone number or short code used for the program.

To the extent permitted by law, Plant In The Box is not responsible for delayed, failed, or misdirected messages, inaccurate carrier information, or actions taken in reliance on a message.

Our collection and use of mobile information are governed by our Privacy Policy.

16. Accounts and Service Access

We may suspend, restrict, or terminate an account or access to the Services if we reasonably believe that these Terms have been violated, an account is being used fraudulently or unlawfully, activity threatens the Services, required payments remain unpaid, or suspension is necessary to protect Plant In The Box or others.

Termination does not eliminate obligations or liabilities arising before termination.

17. Intellectual Property

The Services and their content—including text, photographs, graphics, logos, product names, designs, videos, software, and other materials—are owned by Plant In The Box or its licensors and are protected by intellectual-property laws.

Plant In The Box and Plant In The Box® names, marks, logos, branding, and related designs may not be used without prior written permission.

We grant you a limited, personal, nonexclusive, nontransferable, revocable license to access and use the Services for lawful personal or internal business purposes. You may not copy, reproduce, distribute, modify, sell, scrape, exploit, or create derivative works from the Services except with our written permission or as permitted by law.

18. Reviews, Feedback, and User Content

If you submit a review, photograph, video, testimonial, comment, suggestion, or other content (“User Content”), you retain any ownership rights you have.

You grant Plant In The Box a worldwide, nonexclusive, royalty-free, sublicensable, transferable license to host, use, reproduce, modify, publish, display, distribute, and create derivative works from the User Content for operating, improving, and promoting the Services, subject to applicable privacy and publicity laws.

You represent that you own or have permission to submit the User Content, that it is accurate to the best of your knowledge, that our permitted use will not violate another person’s rights, and that it does not contain unlawful, defamatory, deceptive, obscene, malicious, or infringing material.

We may remove or decline to publish User Content but are not required to monitor all submissions.

19. Prohibited Conduct

You may not:

• Use the Services for an unlawful, fraudulent, or abusive purpose;

• Violate another person’s intellectual-property, privacy, publicity, or other rights;

• Submit false or misleading information;

• Interfere with the security or operation of the Services;

• Introduce malware or harmful code;

• Scrape, crawl, harvest, or extract data without authorization;

• Attempt to gain unauthorized access to an account or system;

• Impersonate another person;

• Use the Services to harass, threaten, deceive, or harm someone;

• Circumvent purchase limits, promotions, security controls, or access restrictions;

• Resell products where resale has been prohibited; or

• Use our content, data, or systems to develop or train an automated system without written permission.

We may investigate suspected violations and take appropriate action.

20. Third-Party Services and Links

The Services may rely on or link to third-party websites, applications, payment systems, carriers, or other services that we do not control.

We do not endorse and are not responsible for third-party content, availability, security, terms, or practices. Your use of a third-party service is governed by that provider’s terms.

21. Errors and Service Changes

We may correct errors, inaccuracies, or omissions involving product descriptions, prices, promotions, shipping charges, transit estimates, availability, or other information.

We may update information or cancel an affected order, including after submission, where permitted by law. If we cancel a paid order because of our error, we will issue the refund required by law or our policies.

We may modify, suspend, or discontinue any part of the Services. We are not liable for a modification, suspension, or discontinuation except as expressly required by law.

22. Disclaimer of Warranties

To the maximum extent permitted by law, the Services and products are provided “as is” and “as available,” except for any express written guarantee provided by Plant In The Box.

Plant In The Box disclaims all warranties and conditions not expressly stated, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and noninfringement.

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free;

• Information will always be complete or current;

• A plant will match a photograph exactly;

• A plant will remain healthy after delivery;

• Delivery will occur on an exact date; or

• The Services will meet every customer’s expectations.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, these exclusions apply only to the maximum extent permitted by law.

23. Limitation of Liability

To the maximum extent permitted by law, Plant In The Box Inc. and its shareholders, directors, officers, employees, agents, contractors, service providers, licensors, successors, and assigns will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, replacement costs, loss of use, veterinary expenses, medical expenses, property damage, or similar losses arising from or related to the Services, an order, a product, a subscription, or these Terms.

This exclusion applies to claims involving, among other things:

• Plant toxicity, ingestion, contact, or allergic reaction;

• Injury to a person or animal;

• An incorrect, substituted, unidentified, or mislabeled product;

• Improper placement, handling, care, or use of a product;

• Failure to follow product information or safety precautions;

• Weather exposure or environmental conditions;

• Carrier delay, loss, theft, or delivery error; and

• The conduct or services of a third party.

To the maximum extent permitted by law, the total aggregate liability of Plant In The Box Inc. and the other parties listed above for any claim arising from or relating to an order, product, subscription, or use of the Services will not exceed the amount, if any, actually paid to Plant In The Box for the specific order, product, or subscription giving rise to the claim.

These exclusions and limitations apply regardless of whether a claim is based on contract, warranty, tort, negligence, strict liability, statute, or another legal theory and even if the possibility of damages was known or foreseeable.

These limitations are intended to allocate risk between the parties and form an essential basis of the transaction.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability where a limitation is prohibited because of fraud, willful misconduct, gross negligence, personal injury, product-liability law, or applicable consumer-protection law.

24. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Plant In The Box Inc. and its shareholders, directors, officers, employees, agents, contractors, service providers, licensors, successors, and assigns from third-party claims, liabilities, damages, judgments, losses, and reasonable legal expenses arising from:

• Your material breach of these Terms;

• Your unlawful or unauthorized use of the Services;

• Your violation of another person’s rights;

• User Content you submit;

• Gift-recipient information or messages you provide without appropriate authority; or

• Fraudulent, abusive, or unlawful conduct attributable to you.

This section does not require a consumer to indemnify Plant In The Box for Plant In The Box’s own unlawful conduct and applies only to the extent permitted by law.

25. Dispute Resolution and Mandatory Individual Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL ARBITRATION AND WAIVES THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION.

Informal Resolution First

Before filing an arbitration or lawsuit, the party asserting a dispute must send the other party written notice describing the sender’s name and contact information, the relevant order or account, the facts giving rise to the dispute, the legal claims being asserted, and the relief requested.

Notices to Plant In The Box must be sent to help@plantinthebox.com with the subject line “Notice of Dispute.”

The parties will attempt in good faith to resolve the dispute for 30 days after receipt of a complete notice. Any applicable filing deadline will be suspended during that period to the extent permitted by law.

Agreement to Arbitrate

If the dispute is not resolved informally, either party may require it to be resolved through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Arbitration may take place by telephone, video conference, written submissions, or in person as permitted by the applicable rules. Any in-person hearing will occur at a reasonably convenient location or another location agreed to by the parties.

The arbitrator may award the same individual remedies available in court, subject to these Terms and applicable law. Judgment on an award may be entered in any court with jurisdiction.

Exceptions

Either party may:

• Bring an eligible individual claim in small-claims court;

• Seek temporary or preliminary injunctive relief in court to prevent immediate misuse of intellectual property, fraud, unauthorized system access, or a security threat; or

• Pursue a remedy that applicable law does not permit to be subject to arbitration.

No Class Proceedings

Disputes must be brought only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, coordinated, mass, or representative action or arbitration.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

If a court determines that a particular request for public injunctive relief cannot lawfully be arbitrated individually, that request will be decided by the court after the arbitrable claims have been resolved.

Arbitration Fees

Fees will be allocated under the applicable AAA Consumer Arbitration Rules and fee schedule. Plant In The Box will pay amounts the company is required to pay under those rules or applicable law.

Opting Out of Arbitration

You may opt out of this arbitration agreement by emailing help@plantinthebox.com within 30 days after the date you first accept these Terms.

Your email must:

• Use the subject line “Arbitration Opt-Out”;

• Include your full name and the email address associated with your account or purchase; and

• Clearly state that you want to opt out of the arbitration agreement in the Plant In The Box Terms of Service.

Opting out of arbitration will not affect the other provisions of these Terms or your ability to use the Services.

26. Governing Law and Court Venue

Except for matters governed by the Federal Arbitration Act, these Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

If a dispute is not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada, unless applicable consumer law requires otherwise.

To the extent permitted by law, each party waives the right to a trial by jury for a dispute that proceeds in court.

27. Severability

If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

If a portion of the arbitration or class-action waiver is found unenforceable, the effect of that determination will be governed by the Dispute Resolution section and applicable law.

28. No Waiver

Our failure to enforce a provision of these Terms is not a waiver of that provision or our right to enforce it later.

29. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing, or transfer of the Services, subject to applicable law.

30. Force Majeure

Plant In The Box is not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, agricultural restrictions, plant shortages, crop failures, carrier disruptions, labor disputes, governmental actions, epidemics, utility outages, cyberattacks, supplier failures, or transportation interruptions.

This section does not limit any remedy that cannot lawfully be excluded.

31. Entire Agreement

These Terms and the policies and transaction-specific terms incorporated into them constitute the entire agreement between you and Plant In The Box concerning the Services and supersede prior communications regarding the same subject.

Any ambiguity will be interpreted fairly and not automatically against either party.

32. Changes to These Terms

We may update these Terms to reflect changes to the Services, our practices, or applicable law.

Changes apply prospectively when posted unless otherwise stated or required by law. If a change materially affects an existing subscription or customer right, we will provide any notice required by law.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms.

33. Contact

Questions about these Terms should be sent to:

Plant In The Box Inc.
7582 Las Vegas Boulevard South, #238
Las Vegas, Nevada 89123
United States

Email: help@plantinthebox.com